Doubletree By Hilton Shah Alam I-City

Stay 1 night for anniversary celebration. 1 week before check in i email the hotel asking about price for decoration & cake(for anniversary), the staff told me that i need to pay RM100 for that purpose. I decide not to proceed with the decoration plan & cake. So i just pay for the room only. But I'm surprised to see a piece of cake on the table when entered the room after check in. The hotel made a surprise for our special day 😍 thank you so much & it's definitely worth stay for us. Variety of food during breakfast & strategic location near i city mall. Bed was very comfy too

The location was perfect, near to UiTM Shah Alam for my son's convocation. I- City Central Walk shopping centre was a short walk from the hotel lobby. In there were many eateries to choose from if we wish to have a cheaper option. The hotel was still new with all the fittings and furniture functioning well. The air-conditioning control system was a touch-screen type and easy to use. The queen bed and pillows were super comfy. As my room was for 3 pax, a single bed was provided in the living area. The night and day curtain used a motorized system to open/closed it. However, you can't closed/opened it halfway. There were 5 lift cars, hence staying at 19th floor is not a problem. The breakfast was super tasty, with so many choices e.g. Malay kitchen, Chinese kitchen. All the staff were polite and professional. I made a complaint about the button to toggle between rain shower and hand shower and vice-versa at the counter and was quickly rectified. In fact, there was a team communicating with me via Whatsapp and asking for my feedback on the hotel's service level. Even in the restaurant, the kitchen staff were asking me for feedback. So it created a sense of continuous improvement by the Management.

The hotel is still new, modern concept & next to mall. Swimming pool & gym are nice. Have clean toilet at the gym floor ( provided with towel etc) & sauna (but unfortunately sauna for ladies is difficult to set. Doesn’t function for the 2nd time use). Wide variety of food for breakfast buffet, have extra options of fruits like rambutan, longan, salak & kids section. All food is delicious.

I love everything especially: +++The hospitality. I reserved to treat my friend for her birthday without request any special arrangement but they served a slice of tasty birthday cake for her. Kudos to the front office team for the thoughtful gesture! Everyone - from the security team, the front office staff and the restaurant crews were helpful. +++The pillow!! +++The food. We ordered the room service meals for dinner and we enjoyed every single meal! The taste was consistently great from the dinner to the breakfast buffet. A wide range of food and beverages. Kudos to the chef and team. +++The lift was fast and smelled great.

1. My room was a twin bedroom, but the towels came in three. Even the extra pillow has an extra blanket. Genuinely thoughtful. 2. I had connecting rooms, so this was the best bit 3. The pool offers towels and allows us to bring the towel to our rooms (so we were still wrapped in them until we reached our rooms) 4. I booked 5 rooms. The hotel staff (zawani via phone, putri via counter) were very helpful to ensure all 5 rooms were on the same floor, next to each other. 5. Free cookies for each room! So I got a total of 10 cookies!