Doubletree By Hilton Shah Alam I-City

Regarding the hotel. The hotel is beautiful, comfortable, and close to the mall.

Located just next to Central I-City Mall and within walking distance to the I-City theme park, this hotel is perfect for families on a leisure trip. I stayed here for my UiTM convocation, and it was incredibly convenient—just a 10-minute drive to UiTM’s campus. The check-in and check-out process was smooth and hassle-free, and the rooms were comfortable and well-maintained. Overall, it was a great experience, and I would highly recommend it for anyone looking for a convenient, family-friendly stay.

Stay 1 night for anniversary celebration. 1 week before check in i email the hotel asking about price for decoration & cake(for anniversary), the staff told me that i need to pay RM100 for that purpose. I decide not to proceed with the decoration plan & cake. So i just pay for the room only. But I'm surprised to see a piece of cake on the table when entered the room after check in. The hotel made a surprise for our special day 😍 thank you so much & it's definitely worth stay for us. Variety of food during breakfast & strategic location near i city mall. Bed was very comfy too

The location was perfect, near to UiTM Shah Alam for my son's convocation. I- City Central Walk shopping centre was a short walk from the hotel lobby. In there were many eateries to choose from if we wish to have a cheaper option. The hotel was still new with all the fittings and furniture functioning well. The air-conditioning control system was a touch-screen type and easy to use. The queen bed and pillows were super comfy. As my room was for 3 pax, a single bed was provided in the living area. The night and day curtain used a motorized system to open/closed it. However, you can't closed/opened it halfway. There were 5 lift cars, hence staying at 19th floor is not a problem. The breakfast was super tasty, with so many choices e.g. Malay kitchen, Chinese kitchen. All the staff were polite and professional. I made a complaint about the button to toggle between rain shower and hand shower and vice-versa at the counter and was quickly rectified. In fact, there was a team communicating with me via Whatsapp and asking for my feedback on the hotel's service level. Even in the restaurant, the kitchen staff were asking me for feedback. So it created a sense of continuous improvement by the Management.

The room is decent - comfy bed, all amenities good. Breakfast was really good - nasi goreng is amazing. Nice pool with jacuzzi area, should have brought my swimwear. Friendly staff. Nice room service too. The guard at the carpark named Mekha gave me RM1 coz I was short of RM1 to pay for the carpark exit (I forgot to use TnG instead). Please reward him accordingly. I didn't get to see him before I left.